About Us
About Crabpot Cottages
Crabpot Cottages is a family-run holiday letting agency based on the beautiful North Norfolk coast. We’re passionate about helping people discover this wonderful part of the world and find somewhere special to stay while they do. Every home in our collection has been carefully chosen for its quality, comfort, and character — the kind of place we’d love to stay in ourselves.
Built on local knowledge, integrity, and a genuine love for Norfolk, we’ve grown our business around personal service and attention to detail. Whether you’re a guest looking for your next coastal escape or a homeowner wanting to share your property, we’ll always go the extra mile to make sure everything runs smoothly.
Crabpot Cottages was founded by Penny and Mike Jones, who combined their years of experience in property and business to create something that truly reflects their love of the coast. Penny has spent more than 17 years working in property and knows exactly what makes a holiday home stand out. Mike, with over 35 years in business, brings his trademark dedication to customer care — and can often be found out on the coast road in the Crabpot Cottages van, checking on houses and lending a practical hand where needed!
As the company has grown, the next generation has joined the team. Penny’s daughter Lucy and son Tom are based in our Sheringham office. Lucy, who holds a First Class Honours Degree, has a background in holiday lettings across Norfolk. She looks after our in-house video tours, which we offer free of charge for every property, and is often seen running along the coast with her dog, Peggy Sue — now something of a local celebrity!
Trusted, Local, Family-Run
Tom heads up our marketing and social media. With a creative background in multimedia and experience working across the NHS and Prison Service, he brings energy, imagination, and a fresh approach to all things media.
Over in our Hunstanton office, Chloe brings her sharp eye for detail and natural warmth to the team. She’s dedicated to making sure every guest and homeowner enjoys a friendly, professional, and stress-free experience from start to finish.
Award winning service
Together we have created Crabpot Cottages, based on our extensive joint knowledge of the Norfolk holiday market and great customer service. Our aim is to give you the best holiday experience, we only market houses we would stay in ourselves. Crabpot Cottages has also recently won the ‘Theo Pathitis small business sunday award‘ and in 2024 ‘Best self catering accomodation of the year‘ at the Prestige Awards.